Privacy Policy

1. Introduction

Survease provides a survey platform through a Software as a Service (SaaS) model. At Survease the privacy and security of our customers, respondents and visitors are of paramount importance. Survease is committed to protecting the data you share with us. This privacy policy explains how Survease processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and platform.

For the purposes of this policy, Survease defines the term “User” as an entity with which Survease has an established relationship, the term “Respondent” as any individual who responds to surveys powered by Survease or who is included as a contact in a User’s account and the term “Visitor” as an individual that visits our front-end website (for example www. survease.com).

Any information stored on Survease’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Survease implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1 .General

The following sections cover the specifics of each of the three groups from which data is collected: website Visitors, Respondents and Users.

2.2 Website Visitors

If you are a Visitor to our website only, and not a Respondent to a survey or a user of our platform, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

Survease may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. Survease may add information collected by way of pageview activity. Furthermore, Survease may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you register for events or sign up for information and newsletters. If you provide Survease with your social media details, Survease may retrieve publicly available information about you from social media.

Such Personal Data may comprise your first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Survease products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Survease and yourself.

We gather data about visits to the website, including numbers of Visitors and visits, length of time spent on the site, pages clicked on or where Visitors have come.

2.2.1 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer.

2.2.2 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. Survease is not responsible for the content or privacy policy of these other sites.

2.3 Respondents

Respondents should be aware that in responding to surveys or survey invitations, they could be disclosing information that could make them personally identifiable to Survease Users. The security and privacy protection implemented on Survease’s platform does not cover this type of transfer or disclosure of personal information. Respondents responding to surveys or survey invitations should be aware that they alone are responsible for the content of their responses. For more detailed information concerning the protection of privacy when responding to surveys or survey invitations, Respondents may contact the entity conducting the survey. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Survease will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.

2.3.1. Inquires

If you wish to inquire about your Personal Data that may have been collected in a Survease survey, we recommend that you contact the entity that created or sent you the survey. As Survease is a Processor, it does not control the Personal Data used or stored in the survey, but processes it on behalf of its User.

2.4 Users

2.4.1. General

In order to provide services to its Users, Survease collects certain types of data from them. Furthermore, Survease’s Users collect information from Respondents when they produce and distribute surveys. This section will describe how these two types of data are collected and used by Survease as well as geographical differences that effect this policy.

2.4.2 Collection of User data

During a User’s registration and later on Survease’s platform, they provide information such as name, company name, email, address, telephone, credit-card number and other relevant data. This information is used by Survease to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.

Survease Users can at any time access and edit, update or delete their contact details by logging in with their username and password to Survease’s platform. Survease Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into Survease, they meet the definition of User in this policy. Survease will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

2.4.3 Collection of Respondent data

Surveys used for gathering feedback are created by Users, who make them available to relevant businesses, organizations, and individuals. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Survease will not process Personal Data for other purposes or by other means than instructed by its Users.

Respondent data includes data from individuals uploaded, transferred or manually entered by a Survease User into their account for the purpose of providing feedback to the User by responding to surveys. Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address, information concerning family, lifestyle and social circumstances including age, date of birth, marital status, number of children, employment details, education/qualification, business contact details, gender, religion, race, health detail and other sensitive Personal Data. Answers to questions by Respondents, may also include Personal Data.

The purpose of collecting Personal Data as part of a survey will vary depending on the survey, as set up by Survease’s Users. As Survease provides surveys to a wide group of customers and businesses, the purpose may vary greatly. For Users in the EEA, or for Users providing surveys to Respondents in the EEA, the User will be the “controller”, as defined in the Directive and the GDPR. The purpose will consequently be defined by Survease’s User.

2.4.4. Geographical location

Survease offers a number of data regions. A Survease “Data Region” is a set of data centers located within a defined geographical area where User and Respondent data is stored. Personal Data is not transmitted between Data Regions. For Survease Users with accounts located in Survease’s European Data Region, all Personal Data is processed in the EEA.

2.4.4.1 Processing in the European Economic Area (EEA)

For Users with accounts located in Survease’s European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Survease’s processing will take place in accordance with the GDPR.

2.4.4.1.1 Controller

Survease processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

The Survease entity which you as a User entered an agreement with when using Survease’s platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
For Respondent data, as outlined in the “Collection of Respondent data” section, the User will be the Controller in accordance with Directive and GDPR, and Survease will be the Processor.
Survease adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, Survease processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.

All data collected by Survease Users through surveys will be stored exclusively in secure hosting facilities provided by Linode. Survease has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.

All data collected by Survease Users through surveys will be stored exclusively in secure hosting facilities provided by Linode. Accordingly, Survease adheres to practices and policies that aim to safeguard the data.

3. Retention and deletion

Survease will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Respondent data, Survease’s Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Respondent data, Users with an active account will therefore have the responsibility to delete data when required. When a users’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.

4. Acceptance of these Conditions

We assume that all Visitors of our website, Respondents to surveys powered by Survease and users Survease’s platform have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform. We reserve the right to change our privacy policy as necessity dictates. Continued use of Survease website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.

6. Survease’s Data Protection Officer

Jens-Jesper Poldre
Managing partner
Survease

7. For Further Information

If you have any further questions regarding the data Survease collects, or how we use it, then please feel free to contact us by email at: hello@survease.com, or in writing at:

Survease OU
Varese 10a-36
Tallinn
Estonia