About us

About Survease

Survease is SaaS platform, that help to manage experience for customers and employees.

Survease enables companies to collect feedback across Web, e-mail, SMS, social, mobile, and offline channels. Analyze it in real-time and take action to improve your product or service.

Using Survease solution, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Our story

Survease was born out of necessity. There was no one on the market offering the solutions we ourselves would be happy with. If you see a mistake, fix it yourself! So we thought and, thus, created this platform.

When analysing competitors we came to the conclusion that many of them did have good solutions but they were either too complicated to use, time-consuming, illogically structured or too expensive.

Thus a more versatile, flexible and affordable solution was born. A smart solution developed in Estonia.

Survease is based
on 4 following concepts

Simplicity

Simplicity is very important when developing software. Analysing our potential competition we came to the conclusion that Survease must be simple, clear and easy to use even for users with no experience. You don’t have to do everything from scratch as everything you might need is ready to use.

Efficiency

It is important that you can concentrate on improving your product or service based on the feedback you get and avoid spending lots of time and energy on preparing the surveys and analysing the responses.

Clearness

Excessive functionality makes a platform complicated and confusing. We made sure that our solutions are easy to use without unnecessary features. That way the system is more clear and understandable for you as its user.

Communication

The client wants to share experience. When leaving feedback, even a negative one, the client’s experience can be improved by showing that you care and timely react to the received feedback. Survease is the only solution in Estonia to date that allows two-sided communication.