Features

Engaging your customers has never been easier

Features

Survey experience

The Survease survey experience is carefully crafted to showcase your brand, respect your customers’ time, and maximize the quality of customer feedback.

Look and feel

Customize your survey to match your brand. Add your logo and change colors to make it your own.

Optimized for mobile

Survease surveys are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.

Intro message

Sometimes you may want to add a bit more of your brand voice to your survey. A short intro message can do the trick.

Free response feedback

The true power of Survease is the free response feedback follow-up question. Let your customers tell you how they feel, in their own words.

Thank you messages

Once your customers have provided feedback, they are presented a custom message based on how they responded. Direct them to social media or offer additional help for upset customers.

Email surveys

Email surveys are a simple and direct way to gather feedback from your customers. You provide the email addresses, we take care of the rest.

Respond directly in email

Customers respond to Survease surveys directly in the email they receive, resulting in higher response rates and less customer frustration.

Rigorously optimized

The email client landscape is ever changing. We take care of ensuring that the deliverability and response rate of your surveys are always optimized.

We handle delivery

Survease handles the nuts and bolts of survey delivery. You provide the email addresses, and we’ll take care of the rest.

Survey throttling

Survey throttling ensures that people are never over surveyed, ensuring high response rates, and protecting you from pinging your most loyal customers too often.

Multiple import formats

You can import new people into Survease using a wide variety of formats including CSV, Microsoft Excel, or simply by pasting a list.

Analysis and reporting

Survease helps you gain insight from the feedback your customers are sharing. Get a bird’s eye view of customer happiness, or drill down to acute issues.

Realtime responses

Feedback appears in your dashboard in realtime. Typing indicators let you know when someone is leaving a comment, right now

Search by time range

View your feedback and Customer Satisfaction Score over a specific range of time.

Dashboard filtering

In addition to filtering by promoters, passives, detractors, and tags, you can also filter responses by any properties you’ve passed along with them.

Tag responses

Tags allow you to categorize responses once they’ve arrived. Use them to flag people for reaching out, or as an additional layer of organization.

Export data

We make it easy to get your data out of Survease for further analysis with your existing tools.

PDF reports

PDF exports allow you to create reports from the dashboard and share them with people who may not be active users of Survease.

Customer support

Have a quick question? Want to discuss how to make customer feedback more central to your organization? We’d love to help. No question is too large or too small.

Free trial

We want you to experience the power of Survease before you ever have to pay a dime. Survey people for 14 days free with no feature limitations.

Change your plan at any time

We offer plans on a month-to-month basis. You can always upgrade or downgrade as your needs evolve. We’ll prorate your next charge, so you only pay for time spent on each plan.

Cancel at any time

We hate to you see you go, but in the event that you need to part ways, you can cancel at any time, hassle-free.

Redundant backups

Information stored within Survease is backed up securely offsite. Sensitive information such as passwords and API keys are strongly encrypted.

Start to collect customer feedback today!

REQUEST A DEMO

Your clients know the answers. Start to listen them

Few of our happy customers